Our Commitment to Responsible Gambling

MorvellianroyalHaven is firmly committed to providing a safe, transparent, and responsible gaming environment for all of our guests. We understand that for a small number of people, gambling can become more than just entertainment, and we take that responsibility seriously.

We pledge to:

• Provide clear, honest, and accessible information about the risks associated with gambling.
• Train our staff to recognise the signs of problem gambling and to respond with care, compassion, and professionalism.
• Offer practical tools and resources to help guests maintain control over their gambling habits.
• Cooperate fully with regulatory authorities and community organisations dedicated to reducing gambling-related harm.
• Ensure that gambling is never promoted as a means of earning money or solving financial difficulties.
• Never target vulnerable individuals, including minors or those with known gambling problems, in our marketing or promotions.
• Continuously review and improve our responsible gambling practices in line with current research and best practice guidelines.

We encourage all of our guests to gamble responsibly. Set limits on your time and money before you begin, never chase losses, and always treat gambling as a form of leisure — not a financial strategy.

18+ Age Policy — No Minors Permitted

MorvellianroyalHaven operates in strict accordance with Australian law and the regulations governing gambling in the Australian Capital Territory. Gambling is strictly prohibited for anyone under the age of 18.

We take our obligations regarding underage gambling extremely seriously. To protect young people from the potential harms of gambling, we have implemented the following measures:

• All guests who appear to be under 25 years of age will be asked to provide valid, government-issued photo identification before accessing any gambling area or service.
• Accepted forms of identification include an Australian driver's licence, an Australian passport, a proof-of-age card, or any internationally recognised government-issued photo ID.
• Any individual who is unable to provide satisfactory proof of age will be respectfully declined entry to gaming areas.
• Our staff are comprehensively trained to apply age verification procedures consistently, courteously, and without exception.
• Minors are not permitted in designated gaming areas of our property under any circumstances.

If you are concerned that a minor may be accessing our gambling facilities, please speak with a member of our staff or contact our management team immediately. Your concern will be taken seriously and handled with full discretion.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people find it difficult to recognise the signs in themselves or in those they care about. We want to help you stay informed.

You or someone you know may be experiencing problem gambling if any of the following signs are present:

Behavioural Signs

• Spending more time or money on gambling than originally intended.
• Feeling a persistent urge to gamble with increasing amounts of money to achieve the same level of excitement.
• Repeatedly attempting to cut back or stop gambling without success.
• Returning to gamble again shortly after losing money in an attempt to win it back ("chasing losses").
• Lying to family members, friends, or colleagues about the extent of gambling activity.
• Neglecting work, study, family, or personal responsibilities due to gambling.
• Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.

Emotional and Psychological Signs

• Feeling restless, irritable, or anxious when not gambling or when attempting to reduce gambling.
• Using gambling as a way to escape problems, relieve stress, or cope with feelings of sadness, guilt, or anxiety.
• Feeling preoccupied with gambling — constantly thinking about past experiences, planning future sessions, or thinking about ways to get money to gamble.
• Experiencing mood swings, depression, or feelings of hopelessness connected to gambling outcomes.

Financial Signs

• Spending money intended for essential expenses such as rent, bills, or food on gambling.
• Accumulating debt or financial difficulties as a direct result of gambling.
• Concealing financial problems from loved ones that are connected to gambling activity.

If you recognise any of these signs in yourself or someone close to you, please know that help is available and that seeking support is a courageous and positive step. You do not have to face this alone.

Self-Exclusion Tools and Responsible Gambling Measures

We offer a range of practical tools designed to help you stay in control of your gambling. These tools are entirely confidential and can be arranged by speaking with a member of our Guest Services team or our dedicated Responsible Gambling Officer on-site.

Self-Exclusion Programme

If you feel that gambling is becoming a problem, you can voluntarily request to be excluded from our gaming facilities. Self-exclusion is a confidential arrangement in which you agree not to enter designated gambling areas of MorvellianroyalHaven for a specified period of time.

• Self-exclusion periods are available for a minimum of 3 months and can extend up to a permanent exclusion.
• Once in place, our staff will take reasonable steps to enforce your self-exclusion, including refusing entry to gaming areas.
• You may also register for self-exclusion through the ACT Gambling and Racing Commission's BetStop — the National Self-Exclusion Register, which will exclude you from gambling services across Australia.
• Self-exclusion can be arranged discreetly at any time by requesting a confidential meeting with our Responsible Gambling Officer.

BetStop — Australia's National Self-Exclusion Register

BetStop is the Australian Government's National Self-Exclusion Register, administered by the Australian Communications and Media Authority (ACMA). It allows you to self-exclude from all licensed interactive wagering services in Australia simultaneously. To register, visit www.betstop.gov.au or call 1800 238 786.

Deposit and Spending Limits

We encourage all guests to set personal limits on the amount of money they are willing to spend on gambling before they begin. Speak with our staff to discuss how we can support you in setting and maintaining these limits.

Time Limits and Reality Checks

It is easy to lose track of time when gambling. We encourage you to set time limits for your gaming sessions and to take regular breaks. Our staff are available to assist you with this at any time.

Cooling-Off Periods

If you have requested to reduce your gambling activity but are not ready for full self-exclusion, a cooling-off period can be arranged. This temporarily restricts your access to gaming areas while you take time to reflect on your gambling habits.

Speak With Our Team

Our Responsible Gambling Officers are trained, approachable, and non-judgmental. If you would like to speak confidentially about any concerns regarding your gambling or that of a loved one, please do not hesitate to approach any member of our team or ask to speak with our Responsible Gambling Officer directly. All conversations are handled with complete discretion and compassion.

Support Services and Helpline Numbers

If you or someone you care about needs help with a gambling problem, please reach out to one of the following support services. All services listed below are confidential, non-judgmental, and available to anyone who needs them. Asking for help is a sign of strength, and support is always available.

Australia — National and Local Support

• Gambling Help Online (Australia)
  Free, confidential counselling available 24 hours a day, 7 days a week.
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• Lifeline Australia
  Crisis support and suicide prevention services available 24/7.
  Phone: 13 11 14
  Website: www.lifeline.org.au
• Beyond Blue
  Mental health support, including anxiety and depression related to gambling.
  Phone: 1300 22 4636
  Website: www.beyondblue.org.au
• ACT Gambling Support Service
  Local support for residents of the Australian Capital Territory.
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• MensLine Australia
  Telephone and online support for men with emotional and mental health concerns.
  Phone: 1300 789 978
  Website: www.mensline.org.au
• BetStop — National Self-Exclusion Register
  Phone: 1800 238 786
  Website: www.betstop.gov.au

International Support Services

• GamCare (United Kingdom)
  Free information, support, and counselling for anyone affected by problem gambling.
  Phone: +44 808 8020 133 (free from UK landlines and mobiles, available 24/7)
  Website: www.gamcare.org.uk
• BeGambleAware (United Kingdom)
  Independent support and information for people affected by gambling harms.
  Phone: +44 808 8020 133
  Website: www.begambleaware.org
• National Council on Problem Gambling — NCPG (United States)
  The National Problem Gambling Helpline, available 24 hours a day, 7 days a week.
  Phone: +1 800 522 4700
  Text: Text "HELPLINE" to 233459
  Website: www.ncpgambling.org
• Gamblers Anonymous (International)
  A worldwide fellowship of people who have joined together to address their common problem with compulsive gambling.
  Website: www.gamblersanonymous.org
• Gordon Moody (United Kingdom)
  Residential and online treatment programmes for those most severely affected by gambling addiction.
  Phone: +44 1384 241 292
  Website: www.gordonmoody.org.uk
• Gambling Therapy (International — Global)
  Free online support service, available globally, for people affected by problem gambling.
  Website: www.gamblingtherapy.org

For Family and Friends

Problem gambling does not only affect the individual — it also has a significant impact on families, friends, and loved ones. If someone close to you is struggling with gambling, the following services can provide guidance and support specifically for those in your situation:

• Gam-Anon (International)
  Support group for families and friends of compulsive gamblers.
  Website: www.gam-anon.org
• Gambling Help Online — Family and Friends Support (Australia)
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to access our self-exclusion programme, or would like to speak confidentially with our Responsible Gambling Officer, please do not hesitate to contact us.

MorvellianroyalHaven
Canberra, Australia
Operated by:
Registered Address:

We are here to help. Your wellbeing matters to us more than anything else, and we are always ready to listen and support you in taking positive steps forward.

This policy is reviewed regularly to ensure it remains current, accurate, and consistent with applicable Australian laws and responsible gambling best practices. Last reviewed: 2025.