Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operating the hotel-casino website and digital services under the brand MorvellianroyalHaven (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website at www.morvellianroyalhaven.com (the "Site").
By continuing to use our Site, you acknowledge that you have read and understood this Cookie Policy. For information about how we handle your personal data more broadly, please refer to our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used to make websites work more efficiently, to enhance the user experience, and to provide information to the owners of the site.
Cookies can be classified by their lifespan and by the domain that sets them:
- Session Cookies: These are temporary cookies that expire when you close your browser. They are used to remember your actions during a single browsing session.
- Persistent Cookies: These cookies remain on your device for a set period of time or until you delete them manually. They are used to remember your preferences and actions across multiple visits.
- First-Party Cookies: These are set directly by on our own domain.
- Third-Party Cookies: These are set by external service providers (such as analytics or advertising platforms) on our behalf when you interact with features or content on our Site.
In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags), local storage objects, and scripts to collect and store information about your browsing activity on our Site. This Cookie Policy applies equally to all such technologies.
2. Why Do We Use Cookies?
We use cookies and similar technologies for the following purposes:
- To ensure the proper functioning and security of our Site.
- To remember your preferences and settings.
- To analyse how visitors use our Site and to improve our services.
- To deliver relevant advertising and promotional content.
- To comply with applicable legal and regulatory requirements, including responsible gambling obligations.
- To support age verification and identity management processes required under Australian gaming regulations.
3. Types of Cookies We Use
3.1 Strictly Necessary / Essential Cookies
These cookies are essential for the operation of our Site. Without them, services you have requested, such as secure login, booking management, and account access, cannot be provided. These cookies do not require your consent under applicable law, as they are necessary to deliver the services you have requested. However, we are committed to being transparent about their use.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __cf_bm | Cloudflare, Inc. | Used by Cloudflare's Bot Management to distinguish between humans and automated bots, helping to protect the Site from malicious traffic and ensure secure access. | 30 minutes | First-Party (set on behalf of Cloudflare) |
| cf_clearance | Cloudflare, Inc. | Stores the result of a successful challenge from Cloudflare's security features (e.g., a CAPTCHA check), allowing the user to continue browsing without being challenged again within the session. | Session / 1 day | First-Party (set on behalf of Cloudflare) |
| __cfduid | Cloudflare, Inc. | Used to identify individual clients behind a shared IP address and to apply security settings on a per-client basis. Helps prevent malicious users from being identified as legitimate visitors. | 1 year | First-Party (set on behalf of Cloudflare) |
| PHPSESSID | A standard PHP session cookie used to maintain your session state across page requests, enabling secure login and account management features. | Session | First-Party | |
| cookie_consent | Stores your cookie consent preferences so that we do not ask for consent on every page visit. | 1 year | First-Party | |
| auth_token | Maintains the authenticated state of a logged-in user's session, enabling access to account-specific areas of the Site such as booking history and gaming account details. | Session | First-Party | |
| age_verify | Records that a user has completed the mandatory age verification process in compliance with Australian gambling regulations, preventing underage access to casino services. | Session / 30 days | First-Party |
3.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Site, such as which pages are visited most often, how users navigate between pages, and whether users receive error messages. The information collected is aggregated and anonymised wherever possible; it does not directly identify you. We use this data to improve the performance and usability of our Site. Your consent is required before we place these cookies on your device.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _ga | Google LLC (Google Analytics) | Used by Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. This allows us to calculate visitor, session, and campaign data for our Site analytics reports. | 2 years | First-Party (set via Google Analytics script) |
| _ga_[ID] | Google LLC (Google Analytics 4) | Used by Google Analytics 4 to persist session state and associate events with a specific user session for reporting purposes. | 2 years | First-Party (set via Google Analytics 4 script) |
| _gid | Google LLC (Google Analytics) | Used by Google Analytics to distinguish users. It stores and updates a unique value for each page visited. | 24 hours | First-Party (set via Google Analytics script) |
| _gat | Google LLC (Google Analytics) | Used to throttle the request rate to Google Analytics, limiting the number of data collection requests on high-traffic sites. | 1 minute | First-Party (set via Google Analytics script) |
| _gat_UA-XXXXXXXX-X | Google LLC (Google Analytics) | A variation of the _gat cookie used to throttle request rates for a specific Google Analytics account. | 1 minute | First-Party (set via Google Analytics script) |
For more information about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout . Google's Privacy Policy is available at https://policies.google.com/privacy .
3.3 Marketing and Advertising Cookies
These cookies are used to track visitors across websites and to display targeted advertisements that are relevant and engaging to individual users. They may be set by us or by our trusted third-party advertising partners. These cookies build a profile of your interests based on your browsing history and may share this information with other organisations such as advertisers. Your explicit consent is required before we place these cookies on your device.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Meta (Facebook) to deliver a series of advertisement products such as real-time bidding from third-party advertisers. The Facebook Pixel helps us measure, optimise, and build audiences for our advertising campaigns by tracking actions taken on our Site. | 3 months | First-Party (set on behalf of Meta) |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last Facebook click attribution for the purpose of tracking ad click-through referrals to our Site from Meta platforms. | 3 months | First-Party (set on behalf of Meta) |
| fr | Meta Platforms, Inc. | Used by Meta for targeted advertising on the Facebook and Instagram platforms, enabling us to deliver relevant advertisements to users who have visited our Site. | 3 months | Third-Party |
| _gcl_au | Google LLC (Google Ads / Conversion Linker) | Used by Google Ads to store and track conversions from our advertising campaigns, allowing us to measure the effectiveness of our Google Ads and understand which advertisements lead to bookings or other conversions on our Site. | 3 months | First-Party (set on behalf of Google) |
| _gcl_aw | Google LLC (Google Ads) | Tracks Google Ads click-through referrals to our Site, enabling attribution of conversions to specific advertising campaigns. | 3 months | First-Party (set on behalf of Google) |
| NID | Google LLC | Used by Google to record user preferences and assist with targeting advertisements on Google services based on browsing activity. | 6 months | Third-Party |
| mktg_session | An internal marketing tracking cookie used to record the marketing campaign or channel (e.g., email newsletter, affiliate link) that brought a visitor to our Site, enabling us to evaluate the performance of our promotional activities. | 30 days | First-Party |
For more information about Meta's data practices and to manage your advertising preferences on Meta platforms, please visit Meta's Privacy Policy .
3.4 Functional Cookies
These cookies allow our Site to remember choices you make (such as your preferred language, currency, or region) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or saving your room preferences. Your consent is required before we place these cookies on your device.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| lang_pref | Stores the language preference selected by the user to ensure a consistent language experience across page visits. | 1 year | First-Party | |
| currency_pref | Stores the currency preference selected by the user for displaying room rates and other pricing information. | 1 year | First-Party | |
| room_pref | Remembers room and amenity preferences entered by a user during a booking session to enhance the reservation experience on return visits. | 90 days | First-Party |
4. Your Consent
When you first visit our Site, you will be presented with a cookie consent banner or pop-up that clearly explains the categories of cookies we use and invites you to accept or decline non-essential cookies. In accordance with Australian Privacy Act 1988 (Cth) principles and applicable guidance from the Office of the Australian Information Commissioner (OAIC), we are committed to obtaining your informed, freely given, and specific consent before placing any non-essential cookies on your device.
Your consent choices are recorded and stored via our consent management platform. You may:
- Accept all cookies: Allow us to place all categories of cookies described in this policy, including analytics, functional, and marketing cookies.
- Reject non-essential cookies: Allow only strictly necessary cookies that are essential for the Site to function correctly. Note that some features of the Site may not operate as intended if you choose this option.
- Customise your preferences: Select which individual categories of cookies you wish to permit or decline by using the cookie preference settings available on our Site.
Please note that strictly necessary cookies (Section 3.1 above) are exempt from consent requirements as they are indispensable for the delivery of services you have explicitly requested through your use of the Site.
5. How to Manage and Control Cookies
You have the right to decide whether to accept or reject non-essential cookies. In addition to the consent preferences described above, there are several ways in which you can manage your cookie settings:
5.1 Our Cookie Preference Centre
You may update or withdraw your cookie consent at any time by accessing our Cookie Preference Centre, available via the "Cookie Settings" link in the footer of every page on our Site. Changes to your preferences will take effect immediately.
5.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically find these settings in the "Options", "Settings", or "Preferences" menu of your browser. The following links provide guidance on how to manage cookies in commonly used browsers:
Please be aware that restricting cookies through your browser settings may affect the functionality of our Site and other websites you visit.
5.3 Opting Out of Google Analytics
To prevent Google Analytics from collecting and using data about your visits to our Site, you may install the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout .
5.4 Opting Out of Targeted Advertising
You may opt out of interest-based advertising delivered by participating companies through the following industry opt-out platforms:
- Australian Digital Advertising Alliance (ADAA): https://youronlinechoices.com.au
- Network Advertising Initiative (NAI): https://optout.networkadvertising.org
- Digital Advertising Alliance (DAA): https://optout.aboutads.info
To manage your advertising preferences on Meta platforms (including Facebook and Instagram), please visit your Facebook Ad Preferences .
5.5 Mobile Devices
If you access our Site via a mobile device, you may also control tracking by adjusting your device's advertising settings. On iOS devices, you can limit ad tracking via Settings > Privacy > Tracking. On Android devices, you can opt out of personalised advertising via Settings > Google > Ads.
6. Third-Party Cookies and Services
Our Site may include features and content provided by third parties, such as embedded maps, video players, social media widgets, and payment processing tools. These third parties may set their own cookies on your device when you interact with their features on our Site. We do not control these third-party cookies and they are governed by the respective privacy and cookie policies of those third parties.
Key third-party service providers whose cookies may be present on our Site include:
- Cloudflare, Inc. — Security, DDoS protection, and performance services. Privacy Policy: https://www.cloudflare.com/privacypolicy/
- Google LLC — Analytics (Google Analytics 4), advertising (Google Ads), and mapping (Google Maps) services. Privacy Policy: https://policies.google.com/privacy
- Meta Platforms, Inc. — Social media integration and advertising via Facebook Pixel and Instagram. Privacy Policy: https://www.facebook.com/privacy/policy/
We encourage you to review the privacy and cookie policies of any third-party services that you interact with through our Site.
7. Cookies and Responsible Gambling
As an operator of casino services, is committed to responsible gambling practices. Certain cookies and session management tools used on our Site serve the specific purpose of supporting age verification checks, self-exclusion enforcement, and session time management, as required under the applicable Australian Capital Territory gambling legislation and regulations. These measures are in place to protect vulnerable persons and are not used for any marketing or profiling purpose.
8. Data Transfers
Some of the third-party service providers that set cookies on our Site operate outside of Australia. When cookies or associated data are processed by these third parties in overseas locations, takes reasonable steps to ensure that those recipients handle your personal information in a manner consistent with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). For further details on international data transfers, please refer to our Privacy Policy.
9. Retention of Cookie Data
The duration for which cookies are retained on your device varies depending on the type of cookie. Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for the periods specified in the cookie tables in Section 3 above, after which they expire automatically. You may also delete cookies at any time via your browser settings, as described in Section 5.2 above.
Personal data collected through cookies and associated analytics or tracking tools is retained in accordance with the data retention periods specified in our Privacy Policy.
10. Changes to This Cookie Policy
reserves the right to update or amend this Cookie Policy at any time to reflect changes in applicable law, our cookie practices, or the services we provide. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where required, notify you via a prominent notice on our Site or by email. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.
Your continued use of our Site following the posting of any changes to this Cookie Policy constitutes your acknowledgement of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact our Privacy team using the details below:
- Company Name:
- Registered Address:
- Privacy Email: privacy@morvellianroyalhaven.com
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information or privacy rights appropriately. The OAIC can be contacted at www.oaic.gov.au or by telephone on 1300 363 992.
For more information about your privacy rights and how we protect your personal data, please read our full Privacy Policy.